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Two people in shirts are sitting at a table with their laptops open and writing with pencils in a notebook. There are also two pens on the table.

Description

Discover the secrets to effective business writing and crafting messages that others want to read and act on. Judy Steiner-Williams, senior lecturer at Kelley School of Business, introduces you to the 10 Cs of strong business communication and provides you with before-and-after writing samples that give you the opportunity to apply each principle and sharpen your communication skills. Judy also points out common grammar and writing mistakes and shares special considerations for formats like emails and reports.

Learning objectives

  • Define business writing.
  • Describe how to make your writing concise and complete.
  • Identify the elements of a clear message.
  • List examples of concrete requests.
  • Use a writing process to avoid common errors.
  • Address common grammatical and punctuation errors.
  • Identify special considerations for emails, reports, and memos.
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Study planSee the topics covered in the course.
Introduction
Improving your business writing
Honing your writing skills over time
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Instructor
  • Judy Steiner-Williams
    Senior lecturer at Kelley Business School
    A teacher of writing and business communication in English. During her 30-plus year tenure at Indiana University, Judy has taught both students and support staff.
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