10 essential soft skills for information technology

Check out a full list of important soft skills for IT professionals to know and improve for career success in the information technology industry.

The author of this article is EPAM project manager Eber Pinto.

The information technology (IT) field is constantly evolving, and technical people are always in demand. Simply having technical expertise, however, is not enough to thrive in this industry. The IT industry is looking for more than just technical skills; it is also seeking professionals with strong soft skills. The term “soft skills” refers to personal attributes, character traits, and interpersonal skills that complement an individual's technical skills. In this article, we will explore the essential soft skills that are needed for career success in the technology industry.

What are IT soft skills?

Soft skills are the personal attributes, social skills, and communication abilities that allow people to effectively work with others. Soft skills can help tech specialists interact successfully with customers, work well with colleagues, lead teams, communicate effectively, and — ultimately — help the company succeed. Soft skills are needed for various tech jobs, including software engineering, project management, IT support, cybersecurity, and others.

Essential soft skills for IT professionals

  1. Communication: Communication is essential in the IT industry, whether written or verbal. Tech professionals need to communicate effectively with their colleagues, clients, and customers. They must explain technical concepts to non-technical people in an easily understandable way. Communication skills are also necessary for presenting information and ideas clearly, collaborating with others, and negotiating with stakeholders.
  2. Teamwork: Teamwork is an essential aspect of any IT project. Tech professionals must work well with others, including peers, higher-ranking colleagues, and customers. Being able to collaborate productively and work toward a common goal is essential for successful tech projects. Good teamwork also involves being flexible and receptive to feedback.
  3. Problem-Solving: Tech professionals must solve complex problems quickly and successfully. They need to analyze situations, identify issues, and implement solutions in a timely manner. The ability to think creatively, approach problems from different perspectives, and make informed decisions is crucial for success.
  4. Time Management: Time management is essential in the tech industry because there are often tight deadlines and multiple projects that need to be completed simultaneously. IT professionals must prioritize tasks, manage their time efficiently, and meet deadlines. Good time management skills also involve being able to plan and organize work effectively, minimize distractions, and stay focused.
  5. Adaptability: The tech industry is constantly changing, and tech professionals must adapt to new technologies, trends, and best practices. They must be open to change and willing to learn new things. Adaptability includes being able to respond quickly to unexpected situations, work under pressure, and embrace new challenges.
  6. Leadership: Leadership skills are necessary for tech professionals who want to advance and take on managerial or executive roles. Good leaders can inspire and motivate their team members, delegate tasks effectively, and make informed decisions. They must also provide constructive feedback, mentor others, and lead by example.
  7. Emotional Intelligence: Emotional intelligence refers to the ability to recognize and manage one's own emotions and understand the emotions of others. Emotional intelligence is important for building relationships, resolving conflicts, and working successfully in teams. Professionals with strong emotional intelligence communicate well, build trust, and show empathy towards others.
  8. Creativity: Creativity is an essential soft skill for tech professionals, particularly those in software engineering and development roles. Creative professionals approach problems from unique perspectives and develop innovative solutions. They think outside the box and come up with new ideas to help their company stand out in a crowded market.
  9. Customer Service: Customer service skills are important for tech professionals who work directly with clients and customers. These skills involve communicating effectively, managing customer expectations, and providing prompt and efficient service. Good customer service skills help tech professionals build long-term relationships with clients, increase customer satisfaction, and drive business growth.
  10. Networking: Networking skills are important for tech professionals who want to build a strong professional network and advance in their careers. These skills involve connecting with others, building and sustaining relationships, and establishing a personal brand. IT professionals with strong networking skills can tap into new opportunities, get referrals, and learn about the latest trends and best practices in the industry.

Why are IT soft skills important in the workplace?

In today's world, technical skills alone are not enough to excel in the tech industry. Tech professionals also need soft skills.

The soft skills identified above enable tech professionals to work effectively in diverse teams. They support and enhance collaboration, prioritization, and the successful completion of deadline tasks.

Well-developed soft skills make tech employees more versatile and valuable employees.

In addition to being essential for success in the IT industry generally, soft skills are crucial for career growth and advancement. Leadership roles require strong soft skills such as problem-solving, decision-making, and conflict resolution. These skills are necessary to manage teams, communicate effectively with stakeholders, and deliver projects on time and within budget.

Companies that prioritize soft skills when hiring and training are more likely to create a collaborative, productive, and efficient workplace. By investing in the development of soft skills, tech professionals and their companies can stay ahead of the competition and succeed in the ever-evolving tech industry.

How can people improve their IT soft skills?

If you're a tech professional who wants to advance your career success in the industry, it's crucial to improve your IT soft skills. There are a number of ways to do this:

  • Practicing your soft skills regularly is the best way to improve them. You can improve your communication skills by practicing the presentation of technical information to a non-technical audience or by actively listening to your colleagues.
  • Feedback is an essential tool for improving soft skills. Seek feedback from your colleagues, managers, or mentors for suggestions about how you can improve your skills. Self-reflection is also an excellent way to identify areas in which you need to improve.
  • There are many online courses, workshops, and seminars that focus on developing soft skills. You can enroll to learn new skills or improve existing ones.
  • Joining professional networks, such as industry associations or online communities, can help you build your networking skills and connect with like-minded professionals. It can also provide opportunities to learn about the latest industry trends and best practices.
  • Volunteering for projects outside of your comfort zone can help you increase your adaptability and gain experience in new areas. It can also provide opportunities to work with new colleagues and learn from them.
  • Finally, reading industry blogs, books, and other resources can help you stay up to date on the latest trends and best practices. It can also provide new ideas and insights for improving your soft skills.

How can people showcase tech soft skills during a job interview?

During a job interview, tech professionals can impress potential employers by showcasing their ability to work with others, communicate effectively, and adapt to changes in the workplace. Here are some useful tips on how to spotlight soft skills during a job interview:

  • Be specific: When answering interview questions, give specific examples of how you've applied your soft skills in past jobs. For instance, if you're asked about your communication skills, talk about how you effectively conveyed technical information to a non-technical colleague.
  • Demonstrate your adaptability: Mention times when you had to learn and adapt quickly to new processes, systems, or technologies in the past.
  • Talk about teamwork: Collaboration is crucial and employers want to hire people who can work well in teams. Share examples of how you've worked in diverse teams and contributed to successful outcomes.
  • Show off your problem-solving skills: Be ready to talk about how you've resolved conflicts, made tough decisions, and tackled complex problems in your past jobs.
  • Focus on your time management skills: Discuss how you've prioritized tasks, met deadlines, and managed your workload effectively in your previous roles.
  • Highlight your leadership potential: Be ready to talk about how you've managed teams, mentored colleagues, and contributed to the success of projects.

By accentuating their soft skills, tech professionals can differentiate themselves from other candidates and increase their chances of success in job interviews.


To sum up, technical expertise alone is not sufficient for success in the information technology sector. Soft skills such as communication, teamwork, problem-solving, time management, adaptability, leadership, emotional intelligence, creativity, customer service, and networking are critical. These skills allow IT professionals to work well with others, explain technical concepts to non-technical personnel, resolve intricate issues, handle their time efficiently, and adjust to new technologies and procedures. Soft skills are necessary for success in the tech industry and also for career growth and advancement, particularly for those aspiring to assume leadership positions.

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